Delayed flights: know your rights

Your bags are packed. You’re ready to go. Then comes the dreaded tannoy announcement…

It was recently reported that Belfast International Airport is second only to Gatwick when it comes to flight delays. With this in mind, it may be useful to know your rights.

Under EU Law, any passenger who is delayed by at least two hours is entitled to receive a written notice from their airline explaining the rights to compensation and assistance as well as providing details of the national authority with responsibility for passengers rights.

Passengers may be entitled to be compensation of between €250 and €600, depending on the length of the flight concerned. 

There is a defence of ‘extraordinary circumstances’, whereby an airline is not obliged to pay out.  The European Court of Justice (CJEU) considered this provision in the context of a technical problem with an aircraft in concluding that this was not ‘extraordinary’.  That said, some technical issues may well fall within this defence such as acts of terrorism.  

Despite their legal obligations, '[s]ome airlines seem to be making it as difficult as possible for passengers to receive the money that they are rightly entitled to for flight delays' (The Independent, 1 July 2017).  

If you have the misfortune to suffer a delayed or cancelled flight this summer, we can help you secure the compensation to which you are entitled.

For more information about this article, or any other aspect of our business and personal legal solutions, call Ferguson & Company now on +44 (0) 28 9032 2998. There is no charge for initial telephone advice.

Graphicstock Flights Information Board Hdz Dv2 Peox

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